A plain-language summary of how we structure client engagements — for transparency. This page is not a contract. The binding terms for your project are set out in the proposal and agreement you sign with us. If anything here differs from your signed proposal, your proposal governs.
We begin work once your proposal is accepted and the agreed deposit is received. Every engagement starts from a written proposal that defines the scope, deliverables, timeline, and price for your specific project.
Each project has a defined scope, set out in your proposal. Work that falls outside it — new pages, features, or directions added along the way — is handled as a separate, quoted item rather than absorbed silently. That keeps timelines and budgets predictable for both sides.
Each stage of a project includes a defined number of revision rounds, specified in your proposal, so feedback is structured and the work converges. Additional rounds beyond those can be arranged and are quoted separately.
Project schedules run on a shared rhythm: we deliver on time when content, feedback, and approvals arrive on time. Delays on the client side move delivery dates accordingly. We flag this early and keep schedules transparent.
If a project stalls because we're waiting on inputs for an extended period, it may be paused and rescheduled around our other commitments. The specific timeframes are set out in your agreement, and we always communicate before this happens.
Projects are invoiced according to the schedule in your proposal — typically a deposit to begin and the balance before final delivery. We invoice in USD (wire or ACH) for international clients, with local options available for Argentine clients.
You receive full ownership of the deliverables we create for your project once final payment is made. We retain ownership of our own pre-existing tools, methods, and frameworks, and we keep the right to feature completed work in our portfolio — which you can opt out of at any time in writing.
Every build includes a post-delivery support window to correct issues in the work we delivered. The length of that window and what it covers are set out in your proposal. Work requested after it is quoted as a new engagement.
We treat the information you share with us as confidential and use it only to do your work, except for the limited portfolio rights noted above.
The proposal and agreement you sign is the document that governs our work together — including all specific terms, timelines, and figures. We're happy to walk you through it before you sign. Ask us anytime.
